Welcome to the Library!
All Scott County Libraries are open. Click on the tabs below to see answers to Frequently Asked Questions about library services, including changes coming June 1st. We will update this page as new information is available.
Changes Coming June 1st
This summer, we're transitioning some services to increase access to in-library resources. In May, customers can continue to visit libraries in person during walk-in Express Service hours to browse materials, complete quick computer transactions, and check out items. On June 1st, walk-in hours will increase and meeting rooms will reopen. Click here to see our upcoming hours and service changes. If you have questions, check the FAQs below, use our Ask a Librarian form, or contact staff at your branch.
We're committed to ensuring customers feel safe and supported during service transitions. While brighter days are ahead, our hearts are with everyone affected by the ongoing COVID-19 pandemic. We're still taking precautions to ensure library services are safe, accessible, and welcoming for all. You can view our up-to-date safety guidelines on the "For Your Safety" tab below and on library signs.
If you aren't ready to visit your library, we can help. You may still take advantage of Curbside Pickup or make a 1-hour Computer Appointment during Appointment Hours. Computer Appointments will end May 28th, but Curbside Pickup service will continue all summer. We encourage you to contact your library about Curbside services, technology assistance, or other accommodations to help you stay connected with us.
Last Updated: 5/17/2021
- For Your Safety
- Visiting the Library
- Library Services
- Meeting Rooms
- My Library Account
- Materials & Curbside Pickup
- Computers & Printing
- Online Resources & eBooks
Which safety guidelines are Scott County Libraries following?
Following guidance from the Minnesota Department of Health and Scott County Public Health, we are observing these important safety precautions:
- Face Masks (updated 5/14/21): We no longer require visitors to wear masks, but you are welcome to wear one inside the library if you prefer to.
- Social Distancing: We encourage you to keep a distance of at least six feet between yourself, other customers, and library staff.
- Cleaning: We are cleaning high-touch surfaces regularly. As a courtesy, we will provide wipes to anyone who would like to sanitize a surface before use.
Are library buildings open for walk-ins?
- Yes, libraries are open for walk-in Express Service visits. To see your library’s hours, click here. Some services are currently by appointment only, including 1-hour Computer Appointments and Curbside Pickup. Please note that all libraries will increase their hours on June 1st.
I am fully vaccinated against COVID-19. Do I still have to wear a mask in the library?
- No, you no longer are required to wear a mask. If you would prefer to wear a mask during your visit, you are welcome to.
May I stay to use a reading area, play space, or study room?
- We are in the process of moving furniture back into our spaces, so some areas remain inaccessible. Reading areas, play spaces, and study rooms will fully reopen June 1st.
May I reserve a meeting room?
- Meeting rooms will reopen to the general public on June 1st. We are not taking future reservations at this time. Visit our Meeting Rooms booking page or book in our mobile app after June 1st.
Is there a limit to the number of people allowed in the library?
- A limited number of people will be able enter the library at one time. While it is unlikely to happen, this means you may be asked to wait outside the building for a short time until it is safe to enter
How long may I stay in the library?
- You are welcome to stay in the library as long as you like.
How can I get in touch with library staff?
- Contact us by email.
- Call any of our locations and leave a message. We will return your call as soon as we are able.
- Have a legal question or need a form? Contact our Law Librarian by email.
Can you proctor my test?
- We are unable to proctor tests at this time due to limited staff availability. We will post information here when we resume proctoring services.
Can I volunteer at the library?
- The Library does not have any volunteer opportunities at this time. However, many organizations are in need of volunteers throughout Scott County. Visit the County's Volunteers page to learn more.
Are you taking book or DVD donations?
May I reserve a meeting room or study room?
- All meeting rooms and study rooms will reopen to the public on June 1st. We cannot take any pre-reservations. Visit our Meeting Rooms page or check our mobile app on June 1st to reserve a room.
What do I need to know about using a meeting room or study room?
How can I check my Account?
- You can check your account through our online catalog page or our mobile app (available on both iOS and Android).
Will I get a late fine on my account now that libraries are open?
- At this time, we continue to waive late fines to help customers return items, including interlibrary loans. However, we have resumed mailing out bills for lost items. If you have questions about your items, please call your library so we can help.
I lost an item. How can I pay for it?
- First, call or email your library so we can mark the item as "lost" in our system. You can then pay for the item by credit card through our online catalog page or our mobile app (available on both iOS and Android).
I returned an item but it’s still on showing on my account OR I received an overdue notice. Why is that? Will I be charged late fines?
- We are no longer quarantining materials, we are checking in items as we receive them. If you return an item on a weekend, you may need to wait until the business day to see the item checked in and cleared from your account. You may also receive an overdue notice, depending on timing. You may disregard this notice if the item was returned. You will not be charged, we are waiving late fines due to COVID-19.
Are items still automatically renewing?
- Yes, our system continues to automatically renew Scott County Library items up to 5 times (if no one has a hold on the item). As before, interlibrary loans may only be borrowed for 3 weeks with no renewals. We continue to send email notices to inform you which items do or do not automatically renew. You can check how many times an item has been renewed on your library account.
How can I reset my library card’s PIN number?
- Click here to reset your PIN. You must have an email on file in your account to complete the process. If not, call your library and we can reset it for you.
Will my card expire?
- We extended all accounts so that no cards will expire during this time.
I am not ready to visit my library. Is Curbside Pickup still available?
- Yes! We will continue to offer curbside pickup appointments in Summer 2021 and for the foreseeable future. Visit our Curbside Pickup page or download our mobile app to find your library’s next available appointment.
May I check out materials with staff inside the library?
- We encourage you to use self-checkout machines. Please remember to bring your library card.
Tip: Try our mobile app available on iOS or Android! Use the "My Barcode" feature as a digital library card, and never forget your library card again.
Can I return my materials?
- Yes, you may return all materials in outdoor book drop slots, or you may leave them inside on a return cart specified by your library.
I lost an item. How can I pay for it?
- First, call your library so we can mark the item as "lost" in our system. You can then pay for the item by credit card through our catalog page or our mobile app (available on both iOS and Android).
I placed a hold a long time ago. What is the status of my hold?
- You can check the status of any hold by logging into our mobile app or My Account on our catalog page.
- All available holds are now held for 21 days instead of 15 days.
- If you aren’t ready to place holds or pick them up, remember you can keep track of items you want to read later with the List feature in My Account.
I have an item from another library system (through interlibrary loan). Can I return it to my Scott County Library, or should I return it to its home library?
- Yes, you may return it to us. We’ll make sure all items are delivered to their home libraries. There may be a delivery delay.
Can I request items from other Minnesota libraries through MNLINK?
- Yes, interlibrary loan services have resumed statewide. However, you may only request 10 items at a time. Some libraries are not yet participating. Visit the MNLINK website for more information. Thanks for your patience as all Minnesota libraries work hard to get back on track. If you have a question about an interlibrary loan item, please contact your library.
Can I quickly drop in to print or scan something during walk-in hours?
- Yes. Customers may drop in to complete quick transactions such as printing, scanning, and checking email. Sessions are limited to 30 minutes with no extensions. Additional Express computers (15 minutes) are also available. We have fewer computers available due to social distancing needs, so we ask that you keep your business brief.
I need to use a computer for longer than 30 minutes. When can I use a library computer?
- You can use a computer for 60 minutes during our Appointment Hours. Call your library or use our online booking system to reserve a 60-minute Computer Appointment at your library. Please make sure to read the directions when you book. Visit our Computers page to book an appointment and learn more.
Starting June 1st, we will offer extensions to computer users if no one is waiting. We will offer up to 90 minutes maximum to ensure availability.
Can I drop in to use a copier during Express Service hours?
- Yes, you may print up to 10 pages in free copies or prints during your visit.
Can you print something for me?
Is the library doing a summer reading program this year?
- Yes, our Summer Spotlight team has planned a variety of creative, safe family programs this summer! Visit our Summer Spotlight page to learn more.
Is the library now offering in-person early literacy classes, storytimes, and other programs?
- Most in-person programs remain suspended, but we are offering a variety of outdoor, small-group, socially-distanced programs during Summer Spotlight. When we can resume in-person library events and programs with reasonable safety, we will make an announcement.
Is the library offering digital or at-home programs?
- Yes! We are still actively working on digital programs for you and your family to stay engaged at home. Follow us on Facebook, Twitter, and the Scott County Nextdoor feed for virtual storytimes, staff recommendations, and more. You can also subscribe to our newsletters to receive information straight to your inbox when they are ready.
How can I borrow eBooks, eAudiobooks, and eMagazines?
What kind of distance learning support does the Library offer?
- The library’s collection of digital resources gives you online access to fantastic learning tools, homework help, and more. Click the links to check them out!
What kind of job and career support does the Library offer?
- Build skills or look for a job with online resources.
- Use your library card to access LinkedIn Learning for Library (formerly Lynda.com) for free.
- Looking for a more tailored recommendation? Ask Us for help via email.
Need information on childcare, food access, housing, mental health resources, transportation, unemployment and more?