Show All Answers

1. How long can I keep eBooks or eAudiobooks?

eBooks (Cloud Library): 21 day checkout 

eAudiobooks (Cloud Library & RBdigital): 21 day checkout

2. How many eBooks or eAudiobooks can I have checked out at a time?

10 titles from Cloud Library (eBook and/or eAudiobook)  

10 titles from RBdigital (eAudiobook)

3. Can I renew my eBooks or eAudiobooks?

Not allowed on Cloud Library, although you may be able to check out a title again after you return it. 

Allowed on RBdigital, up to a maximum of 2 renewals per item.

4. Can I return eBooks or eAudiobooks early?

Yes! Refer to the help pages for more information.

eBooks & More

5. Can I place holds on eBooks or eAudiobooks?

Yes! You can have up to 10 items on hold for each platform (Cloud Library, RBdigital).

6. I need help with Cloud Library.

Click on the Cloud Library Frequently Asked Questions link below and browse for your question. 

Need more help, or not seeing your question? Use the Ask a Librarian form to submit your question.

Cloud Library Frequently Asked Questions

7. I got an error message on Cloud Library

Errors are uncommon in Cloud Library, but when they do pop up they're easy to resolve. Click the Cloud Library Common Issues link to see all error messages. When in doubt, restart your device or uninstall and reinstall the app. 

Need more help? Use the Ask a Librarian form located on the library homepage.

Cloud Library Common Issues

8. Can I read/listen on one device and switch over to another without losing my spot?

Yes! If you start reading/listening on one device, you can jump over to another device without losing your spot. Just make sure you have a strong WiFi signal on both devices so your reading/listening history is saved and available to be reopened. 

When jumping between networks or between online and offline reading there can be syncing issues between devices. For instance, if you read ahead on one device while disconnected from the internet and then start reading on another device that is connected to the internet, you will pick up at an earlier place in the book. Ensuring a strong internet connection is the easiest way to make sure the titles and reading spot is kept between devices. 

9. I need help with RBdigital (formerly OneClickdigital).

Click on RBdigital Support below, then browse for your answer in the tabs. You can submit a ticket using their online form. 

Need more help? Please call RBdigital Support at 1-877-772-8346, Monday - Friday from 7:30 AM to 6:00 PM CST or via email support@recordedbooks.com.

RBdigital Support

10. I need help with RBdigital eMagazines (formerly Zinio).

Click on the RBdigital Help link, and browse for your answer in the FAQs. You can also submit your question to their support team. Need more help? Use the Ask a Librarian form located on the library homepage.

RBdigital Help

11. I forgot my PIN number.

If we have your email on file, you can reset it by logging in to our catalog? or by contacting a library.? Reset PIN

12. It says my privilege has expired.

Every few years we update your contact information. Contact your library to renew your library card. Or use the Ask a Librarian form to send in your full name, library card number, current Scott County address, phone number, and email address.

Ask a Librarian Form

13. How long can I keep RBdigital magazines (eMagazines)?

There is no limit to the number of magazines you can check out. Magazines remain checked out until you delete them (they have no due date), and can always be downloaded again. 

Using Zinio eMagazines Video

14. How many RBdigital magazines can I check out (eMagazines)?

There is no limit to the number of magazines you can check out. Magazines remain checked out until you delete them (they have no due date).